How to fix a Roku remote that’s not working

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If your Roku remote isn’t working, don’t panic! There’s no need to call customer service or run to the store (unless you prefer new parts overused ones). Instead, try some simple, streamlined steps to fix it. Also, make sure that your Roku remote isn’t too old (any more than five years old).

How to fix a Roku remote that’s not working.


You can’t watch anything on your Roku if you can’t navigate it. If the remote isn’t working, it’s usually due to dead batteries or problems with
an infrared sensor on the remote or TV. Here’s how to fix a Roku remote that’s not working.

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  • Replace the Batteries

Roku remotes use IR (infrared light) to communicate with the Roku device. However, IR only works when there is a clear line of sight between the two devices, so make sure nothing is blocking the front of the remote sensor on your Roku.


If replacing the batteries doesn’t work, unplug your Roku, wait five seconds, and plug it back in. This will reset any external device connections like audio receivers and cable boxes and reset any settings on your Roku box.


The faint purple light on your remote should now blink twice when you press a button. If it doesn’t, something else is wrong with your remote.


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Get a New Remote

If replacing the batteries doesn’t fix your problem, try one of these solutions:

Find the pairing button inside the battery compartment and press it for three seconds until the light blinks twice. This will re-pair it with your Roku device and hopefully fix your problem.


How do I use my Roku if my remote is broken?

There are several ways to reboot a Roku without a remote. The easiest, by far, is to use the physical buttons on the device itself. You need to unplug the unit for about five seconds, then plug it back in again.

You can also connect your Roku to an external monitor or television with an HDMI cable and use the remote that comes with the TV. This is a bit more complicated, but if you follow these instructions, you should be able to complete the process in less than five minutes.

If neither of those options works for you, there’s also a mobile device option. Again, it’s just a little more complicated than using the device itself or an HDMI connection, but we’ll walk you through it step-by-step so that even if you’re not very tech-savvy, you’ll know what to do.


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How do I connect my Roku app to my TV without the remote?

Don’t worry. We’ve got you covered. Here is how to use your Roku if your remote is broken:

1. Unplug the power to your Roku device from the wall or power strip.

2. Wait 5 seconds and plug the power back in. When the Roku logo appears on your TV, you can release the button.

3. Remove the batteries from your remote and wait 10 seconds, then re-insert the batteries and test them out.

4. If this doesn’t get your remote working, please use the mobile app or a replacement remote to control your Roku device until you purchase a new remote.”

To connect your Roku app to your TV without the remote follow these steps:

1. Make sure your Roku and mobile device are connected to the same wifi network

2. Open the Roku app

3. Tap the remote icon at the bottom of the screen

4. Tap “Set Up New Remote”

5. From here you will be presented with a series of tips to help you find your missing remote. Once you find your remote, tap “Got It.” If you still cannot locate your remote, tap “Skip”

6. After you have skipped over this step or found the remote, tap “Next”

7. Select the type of Roku device you have and tap next

8. Select your network and enter the password if necessary

9. Your Roku will now show a code on your TV screen (if not press home 5 times, fast forward 3 times, rewind 2 times)

10. Type in this code into the field in the app and click OK


We hope this article teaches you the solutions to fix a Roku remote that’s not working and gets your streaming going again. If you have any questions or concerns, don’t hesitate to comment below, and we’ll do our best to help.

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